Feature Requests

Currently, the Visitors feature in FacilityBot supports only the check-in process for visitors entering a facility. A visitor check-out function is essential for security and audit purposes, allowing visitors to acknowledge when they leave the premises. This enhancement would provide: (1) Visitor Check-Out Process: A seamless way for visitors to log their departure through the self-service kiosk (2) Duration Tracking: The ability to track how long a visitor stayed on-site, offering critical insights for security, compliance, and operational metrics. (3) Audit Trail: A complete log of visitor activity, including check-in and check-out times, to support security reviews and audits. [WNS]

Currently linked requests are only displayed in the web portal but not in the app. [KINEX x UOL]

Currently, the Visitor ID is too long for visitors to type in. [The Perse School]

To have a workflow in place where accounts can be alerted when visitors check in at specific locations using location tags. [WNS]

Currently, the Visitors feature in FacilityBot does not allow visitors to select a location tag during check-in. This limitation poses a challenge for organizations, such as WNS, which use a single FacilityBot instance to manage multiple sites (e.g., 7 locations). This feature would enable: (1) Location Selection During Check-In: Visitors can select the relevant location tag upon arrival, ensuring accurate site identification. (2) Targeted Alerts: Alerts can be sent to managers or responders specific to the site where the visitor is present. (3) Streamlined Management: Simplifies visitor tracking / filtering across multiple sites, improving operational oversight and security. [WNS]

Introduce a file-sharing feature within FacilityBot where managers can upload files or folders to a shared space. This feature would allow managers to create shareable links, enabling anyone with the link to view the files or folders. This functionality would mimic the ease and accessibility of platforms like Google Drive, making file management more efficient for teams. [Guthrie x PA]

Currently you cannot create KPIs for fault sub types. [KINEX x UOL]

Currently there is not toggle to turn off email alerts for assignments. Client would only like their respondors to receive push notifications on their mobile instead of email alerts for assignments. [Novena Square x UOL]

Currently, the number of rows in a checklist is fixed, but in practice, the number of checks required during an inspection can vary. Having the ability for responders to create additional rows on-the-fly during their inspections would be highly useful. This flexibility would streamline the process by eliminating the need for managers to adjust the checklist configuration every time more rows are needed.

The need for an enhanced alert system, specifically the ability to send push notifications to responders when there is a change in priority level, especially in cases where the priority level is escalated to high. [Shatec]