Feature Requests

Could you please consider adding a customizable tooltip (ⓘ) beside each request form field, as illustrated in the image? Requestors could simply hover over the icon to view a short guide on what information to enter. Although instructional text is already available, a tooltip would keep the guidance accessible even if the requestor overwrites or deletes that text while completing the form. The tooltip instructions would be managed by administrators and could not be removed by requestors, helping ensure clearer guidance and more accurate submissions.

To edit "description" after it was submitted...

[ReSus] For simplicity, if fields are empty, do not show fields

[ReSus] Client has an internal categorization of "Ad-hoc Servicing". "Creating Ad-hoc Checklists" would be used for different types of servicing, of which "Ad-hoc servicing" would only be one-type. Client worried that labeling the page as "Create Ad-hoc Checklist" will create confusion To change this in (a) Admin Web Portal (b) Manager Web Portal (c) Responder Web Portal (d) iOS Mobile App (e) Android Mobile App

Issue: Include Manually Created Requestor Accounts in Broadcast Recipients Request: Allow manually registered requestor accounts under Account Settings to be selected as recipients when sending broadcasts. Background: The client transitioned from Viber to email-based accounts and registered authorized tenant Points of Contact (POCs) as requestors. These POCs coordinate requests on behalf of tenants, contractors, and subcontractors to improve security and ensure proper request authorization. Expected Outcome: Enable broadcasts to reach manually created requestor accounts, allowing announcements to be sent directly to authorized tenant POCs.

The client does not want requesters to see the Predefined Location values (e.g., E05ABR01, E05ABR02, E05ABR03, etc.) in the Incident form. Currently, these predefined locations are visible to requesters, which is not desired.

Option to send Photo/Images to Requestors

Is there a way to automatically update fault requests to the Completed status after 3 days?

Hi Team! Good day. We recently implemented requestor accounts for our users. Previously, they accessed several menus through the Viber integration, but those menus are no longer available to them under the requestor account setup. Would it be possible to have separate settings for requestor accounts so we can make the following features available to them? FAQs – This is particularly important to us, as we plan to add photos and information that will help requestors find answers and submit the right requests. Surveys – To help our Helpdesk and Operations teams gather feedback. Chat – To allow requestors to communicate directly with our Helpdesk team. Broadcasts – We understand this feature already exists; we would like to know whether requestor accounts can receive them and how we can configure this. Please let us know which of these features are currently supported for requestor accounts and whether separate configuration is possible. Thank you for your assistance.