Feature Requests

Enable the form to perform basic math calculations — for example, automatically computing the duration (in hours or days) based on the selected start and end dates. This would be useful for scenarios like event bookings, permit applications, or service durations where users need to know the total time automatically without manual calculation. [Kuok x Great World]

Enable automatic notifications (via email, push, or in-app) to assigned responder(s) whenever the request priority is updated. This ensures responders are immediately aware of escalations or de-prioritizations and can adjust their actions accordingly. [Kuok x Great World]

Enable notifications (via email, push, or in-app) to be sent to assigned responder(s) whenever a new note is added to a request. This ensures that responders are immediately aware of important updates or follow-up actions without needing to manually check the request. [Great World x Kuok]

Currently, the Custom Service Request form does not support the Location Field with automatic tagging. Proposed Improvement: Enable a Location Field in the Custom Service Request form that can auto-tag the correct location based on synonyms -- similar to how the Fault Reporting form works.

Currently, images uploaded for single image responses (e.g., before and after photos) are displayed vertically, one above the other. Proposed Improvement: Allow images from single image responses to be displayed side by side This enhancement will make it easier to visually compare before and after conditions, improving clarity and presentation in reports. [Primech x RP]

Currently, when duplicating a row in a checklist, only the original row can be duplicated. If users want to create multiple duplicates (e.g., 100+ findings), they must repeatedly return to the original row to duplicate it or duplicate multiple empty rows in the beginning of the checklist. Proposed Improvement: Allow duplicated rows themselves to be duplicated directly. This will significantly speed up data entry for checklists with multiple repeated findings and improve overall usability. [Primech x RP]

Currently, users need to manually save checklists as drafts while filling them out. This creates a risk of data loss if the app crashes or the connection drops before saving. Proposed Improvement: Implement an auto-save feature that periodically saves progress while users complete checklists. This reduces the need for manual saving and ensures data is not lost due to unexpected interruptions. [Primech x RP]

Currently, only one reminder can be set for a due date. Request to allow multiple reminders (e.g., 1 day before, on the due date, and X days after if still pending). This ensures better follow-up and accountability for service requests. [Great World]

To allow alerts in WhatsApp when a new request is made. [Great World]

Allow applicants to select the relevant manager or department when submitting a PTW application. The application will then be routed to the chosen manager for approval. This provides flexibility for cases where approval depends on the department or nature of the permit, ensuring applications always reach the right decision-maker. Currently, the system only allows predefined managers for PTW applications. This is limiting for scenarios where permits do not have a fixed approving manager. Applicants cannot choose a manager or department for approval; the workflow is tied to preconfigured managers. [ALR] [Gardens By the Bay]