Feature Requests

Introduce a structured approval and assignment process for request submissions, similar to Permit to Work (PTW) processes or Checklist Multi-Step Sign-offs, allowing different statuses to trigger automated assignments and notifications Key Features: Ability to customize the approval flow per Request Type. Automatic assignment based on the request status (e.g.,at processing / custom processing statuses to a predefined team). Configurable notifications for specific users when a request is approved or at any status Multi-step tracking of request progress in the system. [NIE x Certis][ALR]

Currently, images uploaded to the Instructions Image section of Custom Service Requests display correctly on laptops and desktop browsers. However, when viewed on mobile devices, the images appear cropped at the sides, making it difficult for users to see the full content. Proposed Functionality: Implement responsive image scaling to ensure images dynamically adjust based on screen size. Allow images to resize proportionally instead of being cropped. Consider a mobile-optimized layout where images can be viewed in full without distortion. [NIE x Certis]

Currently, the Fault Type question in Custom Service Request has a fixed system name and cannot be renamed like other custom questions. While the system needs to recognize it as a Fault Type for categorization and workflows, users should have the flexibility to rename the displayed question for better alignment with their internal terminology or user preferences. Proposed Functionality: Allow users to set a custom label for the Fault Type question while maintaining its system mapping. Ensure that the selected Fault Type still links to system parameters for reporting, workflows, and analytics. [NIE x Certis]

Currently, the "Items to Order" question type does not allow images to be attached alongside the items listed. Requestors can only see item names without any accompanying visuals, which can lead to confusion, misordering, or a lack of clarity in identifying the correct items. [NIE x Certis]

Currently there's no option to remove or customize the title of the service request forms. [NIE x Certis]

Can we add a filter button in FacilityBot to improve asset management? The filter options should include Asset Status, Asset Code, Asset Entity, and Asset Category. This will allow users to quickly locate specific assets, track their status, and manage asset-related requests more efficiently. Since different types of assets are mixed, having these filters will help ensure that users see only the relevant assets they need. Would it be possible to integrate this feature ?

Currently there's no toggle to remove the signature place holder in the PDF report for checklists. [Primech]

Unlike the requestor accounts, we cannot delete requestors who have interacted with FacilityBot. [NPS]

Currently there's no way to filter checklists by sub locations or sub-sub locations. [Primech]

A function in Checklists that allows users to bulk download Ad-hoc QR codes for checklists. Instead of manually downloading QR codes one by one for each checklist, users can select multiple checklists and generate/download their corresponding QR codes in a single action. [Primech]