Requests can now include a direct link to the associated Asset field. This makes it easier for users and responders to quickly access asset details from a request, improving visibility, context, and efficiency when managing maintenance and service tasks.

You can now import Requests with their corresponding statuses instead of defaulting everything to a single state. This allows teams to migrate or bulk-create Requests while preserving their actual progress, ensuring more accurate workflows, reporting, and historical records right from the start.

Responders can now select the specific Part used directly within a checklist. This improvement enables more accurate tracking of parts consumption, links maintenance work to actual inventory used, and helps keep asset and inventory records up to date without extra steps.

Responders can now select a Meter directly when completing a checklist. This makes it easier to capture accurate meter readings, link checklist entries to the correct meter, and improve data consistency for monitoring, reporting, and audits.

The Default Request PDF now includes the Asset Description field. This provides clearer context about the associated asset directly in the PDF, making request details easier to understand, review, and share without needing to look up asset information separately.

You can now include Linked Asset IDs and Linked Asset Descriptions in Custom Request PDFs. This enhancement provides clearer asset context directly in the generated documents, making it easier to identify affected assets, improve record accuracy, and streamline reviews, audits, and handovers—without needing to cross-reference elsewhere.

This improvement allows applicants to easily re-apply for a Permit to Work or request an extension when additional time is needed. It streamlines repeat or extended work requests by reducing re-entry effort, ensuring continuity, better tracking, and faster approvals while maintaining compliance with PTW controls.

This enhancement ensures that long text and text area fields are fully supported in Custom Request PDFs. Content is now displayed correctly without being cut off, allowing users to include complete descriptions, notes, and details for clearer documentation and more accurate records.

We’ve added support for fingerprint and facial recognition login on Android, allowing users to access their accounts faster and more securely. This improvement enhances convenience while strengthening overall app security by leveraging built-in biometric authentication.

This update lets you customize how Request data is exported to CSV, giving you more control over which fields are included and how your data is structured. This makes exports cleaner, more relevant, and better aligned with your reporting needs.