This enhancement ensures that all assigned responders are automatically notified whenever a new note is added to a request. It improves communication and visibility by keeping the responsible team members updated in real time, helping them respond faster and stay aligned without needing to manually check the request thread.

This improvement allows responders to select the appropriate meter directly within the mobile app while completing a checklist. It provides greater flexibility and accuracy in recording readings on-site, reducing errors and ensuring the correct meter is linked to the checklist entry in real time.

This enhancement adds a label-based filtering option in Meter Data > Aggregated tab, allowing users to quickly sort and view meters based on assigned labels. It improves data organization and analysis by making it easier to focus on specific groups of meters, resulting in faster insights and more efficient reporting.

We’ve enhanced the photo annotation feature across iOS and Android, enabling users to annotate images in Requests (processing/completion), Report Fault, Checklist (single and multiple images), and upload flows. Users can now change colors, draw, add shapes (with size options), insert text, and erase annotations, with improved UI/UX consistency and better error handling.

Users can now link customers directly to Requests, enabling automatic email notifications to be sent to the linked customer once the request is completed. This streamlines communication, ensures timely updates, and reduces the need for manual follow-ups.

The part selection dropdown has been replaced with a pop-up table on the Update Part Quantity page, allowing users to view and select parts more efficiently. The new layout improves visibility, searchability, and overall user experience when managing part quantities.

The validation logic for Validity Start Date in the PTW Request Change flow has been enhanced. For initial PTW applications, the existing validation remains unchanged and continues to follow the Require Start Date setting. However, for Request Change submissions, the system now validates that the Validity Start Date must be later than the current date, regardless of the Require Start Date configuration. This ensures applicants can successfully resubmit PTWs after a request for change and prevents validation errors caused by outdated dates.

We’ve enhanced the drag-down functionality for custom fields, making it easier and more intuitive to reorder fields within Contracts, Leases, and Licenses. Users can now quickly rearrange custom fields with smoother movement and better responsiveness, improving overall workflow efficiency and form organization.

This new tab allows users to select a Parent Checklist and view consolidated data from all its child checklists. It displays response charts (for Single Choice, Multiple Choice, and Dropdown types) alongside detailed tables showing Checklist ID, Processed At, and responses.

This enhancement enables KPIs to calculate Response Time using selected custom Processing Statuses (for Fault Reporting and Custom Request Types). Users can select multiple statuses when creating or editing a KPI, and the Request Data dashboard clearly displays the selected statuses in the Response Time breakdown.