Feature Requests

Currently the current workflows support alerts when NEW bookings are made or CANCELED but not when changes are made (updating of time/date) to existing bookings. [RHB]

To have a workflow in place where accounts can be alerted when visitors check in at specific locations using location tags. [WNS]

Currently you have to select all of the fault types. Some clients have a long list of fault types. Having an "all fault types" could streamline the configuration. [ALR]

To enable the Fault Type attribute in workflows for service requests, even when the Fault Reporting feature is toggled off. Currently, this attribute is unavailable unless Fault Reporting is active.

We'd like to get notifications for requests which are in pending/processing and not getting completed. Option 1: email workflow for time for pending/time for processing to be recurring (still allows customization on system) Option 2: workflow if request is not updated every 24 hours (and still pending/processing) We really require these recurring notifications for updates on ticket.

We'd like for any canceled request or checklist to go through an approval process to close of gap in requestor canceling tickets.

Escalation workflow on a recurring basis until resolved

As attached, under the 'Workflows' feature, the 'Report Fault' option currently allows adding a 'Fault Type'. It would be beneficial to have the same capability for 'Service Request' so that it can be assigned to the appropriate personnel as well.

A workflow for meters that will automatically assign tasks or send notifications to an account/responder when the "change from reading ago" value reaches a certain threshold. [UOL]