Feature Requests

For a) criticality b) status c (i) asset category c (ii) asset sub category [ALR]

To display each uploaded image link as a separate, itemized line (e.g., bullet or numbered list) in the acknowledgement email. Currently, in the acknowledgement email, all uploaded fault images appear inline in a single sentence, making it difficult to view or count the number of images. Format the image section like this: Uploaded Images: Image Link 1 Image Link 2 Image Link 3

Enable configuration to limit which fault types are visible to certain requestors based on their user tag, requestor tag, or account tag. Current Limitation: When using custom service forms that include a Fault Type field, all fault types (and sub-types) are visible to every requestor — even those that aren’t relevant to their role, department, or use case. This can result in confusion, inefficiency, and user fatigue, especially when there is a long list of fault types. Proposed Enhancement: Allow fault types (and sub-types) to be grouped by category, department, or custom group. Assign these groups to specific requestor or account tags. Only fault types relevant to the requestor’s tag/group will be displayed in the form. Use Case Example: Finance department should only see fault types like “Printer Issue” or “Accounting Software Bug” Engineering team should only see equipment-related faults Cleaning vendors should only view cleaning-related issues Benefits: Reduces cognitive load and form errors Improves efficiency in request submission Enhances overall user experience for large teams with varied needs [ALR]

Instead of recurring child checklists being created as "Tasks", some Field Services work as follows (a) A fixed set of parent checklists can be selected (b) While dragging to parent checklist to assign to Responders, ad-hoc checklists should be created (c) Allow linking of customers at the point

Enable PTW applications to be linked to a specific vendor from the start of the process, allowing for better tracking and performance monitoring. Allow selection from a predefined vendor list or link submitted PTWs to selected vendors for reporting and performance analysis Purpose: Helps monitor vendor responsiveness and compliance Provides valuable data for vendor performance reviews Improves oversight of outsourced work activities on-site [ALR]

To have a csv export function to download the current to show current status of the sensors (online or offline) and MQTT topics + with last update. Would be useful to share this CSV with sensor vendors to use as reference for their inspection / installation.

Once a request reaches the Processing stage, attachments cannot be deleted. This restriction poses a challenge in workflows where attachments might have been added incorrectly or need to be removed after a manager’s review. Scenario: Requests are typically reviewed by a manager before being assigned to a responder (in processing). If an incorrect or sensitive attachment is uploaded during submission or review, there is currently no way to remove it in the Processing stage, potentially leading to confusion or privacy concerns. [ALR]

Currently, the charts in Sustainability Data is for Electricity meters (all measured in kwH). Request to have another section for Water Consumption Charts

Currently, after a request is created, all empty fields—including hidden ones—are displayed in the web portal or Workpal as "none", making the interface cluttered and difficult to read. Proposed Enhancement: Modify the request display logic to exclude empty fields from being shown. Ensure that only fields with answers are visible after submission. (CPF Novena)

Hi FacilityBot, Thanks for creating this multiple child checklist, we can now create 1 checklist tag to multiple assets of the same category and this is very useful without the need to create multiple repeated checklists. However, when the checklist is now created via the multiple child option, we are only able to view the Asset ID (in numerical forms) without understand where the exact location of it. We can click the Asset ID to review the details of it but will need to scroll through a sea of Asset to view the actual description. Would it be possible to either: 1) When click onto the "asset ID", present only the specific Asset ID without showing the rest OR 2) Pull out 2 data field such as "Location" and "Location Detail" and present them directly on the checklist just below the Asset ID?