Feature Requests

The option to have notifications for new requests to be pushed into WhatsApp groups. This way, teams that coordinate primarily through WhatsApp can immediately see and respond to requests without needing to switch platforms. [Givaudan]

With the due date feature available for each request, (a) could be helpful to allow sorting of requests based on how long each request is past due (b) could also be helpful to allow filtering so that only requests which are overdue / close to due are filtered

The ability to configure the PDF report for requests similar to checklist PDF configuration. [PRIMECH]

Enable FacilityBot to automatically detect and link multiple requests that are reported for the same issue (e.g. same fault type, location, or description). Current Limitation: When multiple users report the same issue (e.g. "Toilet leaking at Level 2"), the system treats each report as a separate request, which can cause duplication of work and unnecessary updates. Suggested Enhancement: Use matching criteria such as: Fault type Location Similar keywords in description Timeframe of submission System should: Automatically link related requests Allow administrators to view them as grouped Mark one as the main ticket and others as duplicates Benefits: Prevents duplicate handling of the same issue Provides visibility to requestors that the issue has already been reported Reduces workload for FM teams by avoiding redundant processing [CPG]

Allow certain request types to be automatically marked as “Completed” immediately after submission, without requiring processing or manual intervention. [Primech]

Introduce the ability to configure which specific fault types require a completion attachment, instead of applying it globally. At the moment, enabling the “Require Completion Attachment” toggle applies the rule to all fault types by default. [E-Bridge]

Request for integration of generative AI into Responder/Admin remarks. i.e. Just typing in key words then the system will transform it into a well phrased paragraph. This can help Responders who are not well-literate or not tech-savvy.

According to CPG - it looks messy. [CPG]

Can we auto-populate the following when we create corrective request from a completed inspection checklist? 1) Location Tag 2) Photos of defects attached into the checklist? As of now, the current workflow still requires the user to key in the above, which is quite hassle and user-unfriendly.

Enable the “Items to Order” feature to be directly linked to the Parts module so that stock levels are automatically updated when orders are fulfilled. Proposed Functionality: When a requestor orders items through the “Items to Order” field: The system checks current stock quantity from the Parts inventory and displays it to the requestor. Upon request completion or approval, the quantity of the ordered items is automatically deducted from the linked part in the inventory. Additional Suggestions: Alert or prompt requestor if item is out of stock or low in quantity Option to allow only available items to be shown in the list Benefits: Ensures real-time inventory accuracy Avoids over-ordering or ordering unavailable items Improves coordination between requestors and inventory managers [Agila Subic]