Feature Requests

Currently, there is no option to notify users of alerts or follow-ups within their chat conversations. Introducing an action-based trigger system would allow automated email or pop-up notifications from the Help Center. Ensures users (and agents) are promptly informed of important updates. Improves response time and engagement for ongoing chat conversations. Enhances overall communication and service efficiency. Let me know if you’d like any modifications!

To allow in-app push notifications instead of email alerts when parts fall below threshold. [Singapore Swimming Club]

Currently, only Admins and Managers can change the fault type for requests. In cases where requestors select an incorrect fault type, it would be helpful if Responders could make necessary amendments by updating the fault type directly in the Responder web portal. [ALR]

To have the option for requestors to download request pdf in the requestor web portal. [ALR]

Currently, in the Requestor Web Portal, requestors cannot see the responders assigned to their tickets unlike in the mobile app. Adding this feature would help requestors confirm whether their requests have been assigned to the appropriate responders. [ALR]

Web portal be optimized for use on iPad browsers. This would improve accessibility for users who access the portal via iPad.

There isn't a way to maximize the checklist window and this cause some information to be hidden. Please allow for this window to open up in wide screen/full window on new window altogether would work.

Currently on the manager portal has this ability. [CPG]