Enhancement Request: Create New Ticket Status "REJECTED"

Requirement:

Introduce a new ticket status: REJECTED.

Display the status in RED BACKGROUND and WHITE WORDING for clear visual identification.

When a ticket is marked as REJECTED, the ticket shall be automatically closed and no further processing or action can be taken on it.

Business Purpose:

This enhancement provides a clear mechanism for handling requests that are not approved or cannot proceed, while ensuring the ticket lifecycle is completed and accurately reflected in reporting and monitoring.