Hi Team!

Good day.

We recently implemented requestor accounts for our users. Previously, they accessed several menus through the Viber integration, but those menus are no longer available to them under the requestor account setup.

Would it be possible to have separate settings for requestor accounts so we can make the following features available to them?

FAQs – This is particularly important to us, as we plan to add photos and information that will help requestors find answers and submit the right requests.

Surveys – To help our Helpdesk and Operations teams gather feedback.

Chat – To allow requestors to communicate directly with our Helpdesk team.

Broadcasts – We understand this feature already exists; we would like to know whether requestor accounts can receive them and how we can configure this.

Please let us know which of these features are currently supported for requestor accounts and whether separate configuration is possible.

Thank you for your assistance.