Feature Requests

Enhance the “Email to Notify” field in Service Request forms to allow multiple email addresses to be added for notification purposes. Current Limitation: The field currently supports only a single email address, limiting communication to one recipient per request. Proposed Enhancement: Allow entry of multiple email addresses separated by commas, semicolons, or line breaks, so that all relevant parties can be notified simultaneously when a service request is submitted or updated. [ALR]

All service request forms currently follow a universal set of custom processing statuses. . To introduce the ability to configure form-specific custom processing statuses. This would allow each service request form to have its own tailored workflow based on its nature or department-specific requirements. [ALR]

Currently there's no function to extract all fault types out of FacilityBot [Sentosa]

Add a setting to the Date/Time field type that allows admins to define a minimum lead time for selectable dates—e.g., the selected event date must be at least 3 days in advance from the current/request date. [NIE x Certis]

The "Items to Order" question type in the Custom Service Request form currently allows requestors to select item quantities freely, without any restrictions or limits set by managers or admins. Introduce the ability for managers/admins to set a maximum quantity limit per item in the "Items to Order" list. [NIE] [Certis]

Currently you're not able to filter requests by requestor accounts. This also doesn't work with the search bar. [ALR]

The function to "select all" for multiple choice questions. [Primech]

Introduce a structured approval and assignment process for request submissions, similar to Permit to Work (PTW) processes or Checklist Multi-Step Sign-offs, allowing different steps to trigger automated assignments and notifications Key Features: Ability to customize the approval flow per Request Type. Automatic assignment based on the request status (e.g.,at processing / custom processing statuses to a predefined team). Configurable notifications for specific users when a request is approved or at any status Multi-step tracking of request progress in the system. [NIE x Certis][ALR]

Currently, the "Items to Order" question type does not allow images to be attached alongside the items listed. Requestors can only see item names without any accompanying visuals, which can lead to confusion, misordering, or a lack of clarity in identifying the correct items. [NIE x Certis]

Currently, we can (a) Create a Corrective Request (but only when the Request is Complete ) (b) Link to another Request (but this is a 2 step process (i) Create New Request (ii) Link Request) It would be helpful to have an option to do both steps in (b) simultaneously (i.e. create a new request - even if current request is not complete - which is link to the current request)