Feature Requests

To include text area field as the usual text field doesn't support paragraphs and will make the font smaller by default if the text is long. [Princeton DG]

To be able to display asset description in a custom field in the custom pdf report. [Princeton DG]

To be able to display dates/times of processing and completion in the fillable pdf. [Princeton DG]

In the Custom PDF feature, it would be helpful to include fields for Processing Date & Time and Completion Date & Time. Currently, these timestamps are not available for mapping in the fillable PDF configuration, limiting the completeness of the generated reports. Adding support for these fields will allow users to produce more accurate and comprehensive PDFs that reflect key workflow milestones. [Princeton DG]

Enable users to search and link an asset directly during the creation of a Service Request. Benefits: Reduces extra steps for responders and requestors Ensures requests are accurately tagged to the correct asset from the start Improves reporting accuracy and asset-based request tracking [Princeton DG] [Strides]

Users wish to export the CSV file with the data segregated accordingly.

Currently, only one reminder can be set for a due date. Request to allow multiple reminders (e.g., 1 day before, on the due date, and X days after if still pending). This ensures better follow-up and accountability for service requests. [Great World]

Currently, you don't have to options to pre-select the items or a group items to be displayed in a service request form. [Perse School] [Great World]

Allow each custom service request form to have its own trigger terms. This ensures that only the relevant form is triggered when a quick button or keyword is used, instead of relying on a single global trigger term. This reduces extra steps for requestors and makes the request process more efficient. [Great World]

Create a cancel button for request tickets submitted.