Enable workflow conditions to assign requests based on the time or shift they are created. For example: Requests submitted between 8:00 AM – 5:30 PM are automatically assigned to Team A Requests submitted between 5:30 PM – 8:00 AM are assigned to Team B Why this matters: Streamlines shift-based request handling Ensures timely response by assigning to the correct team based on working hours To track KPIs of different shifts Suggested Enhancement: Add a time range condition in Workflow settings Allow multiple time-based conditions for the same request type [ALR]
