[Requests]Automatically Link Duplicate or Related Requests
A
Ari Abdul
Enable FacilityBot to automatically detect and link multiple requests that are reported for the same issue (e.g. same fault type, location, or description).
Current Limitation:
When multiple users report the same issue (e.g. "Toilet leaking at Level 2"), the system treats each report as a separate request, which can cause duplication of work and unnecessary updates.
Suggested Enhancement:
Use matching criteria such as:
- Fault type
- Location
- Similar keywords in description
- Timeframe of submission
System should:
- Automatically link related requests
- Allow administrators to view them as grouped
- Mark one as the main ticket and others as duplicates
Benefits:
- Prevents duplicate handling of the same issue
- Provides visibility to requestors that the issue has already been reported
- Reduces workload for FM teams by avoiding redundant processing
[CPG]