Problem Statement:

Requestors frequently submit duplicate service requests for the same unresolved issue — creating noise for managers, wasting technician trips, and inflating open-ticket counts.

Here is an link Plan document to implement this feature: https://docs.google.com/document/d/15bW5W48-hB2KmSonzP9-GuXJjRni_Rfg/edit?usp=sharing&ouid=107992749483690745966&rtpof=true&sd=true