QR Code / Case ID Verification for Completed Requests
J
Jimhendrick Lababo
We would like to propose a FacilityBot enhancement to improve security verification for completed requests. The feature will generate a unique QR Code for each approved and completed request, which will be sent to the requestor via email or Viber. Security personnel can scan the QR Code to automatically view all relevant request details, including Case ID, request type, requestor name, status, and validity period.
This feature aims to:
- Streamline security verification for completed requests
- Reduce errors and delays from manual checking
- Provide a clear, digital record for each request
- Ensure only approved and valid requests are honored
The feature concept is inspired by the Asset module scan to instantly view details but applied specifically for request verification at security checkpoints, ensuring faster and more efficient operations.
A
Ari Abdul
Jimhendrick Lababo Could you share a use case for this? This seems can be done using the PTW module.
J
Jimhendrick Lababo
Ari Abdul We are currently using a customized request workflow for Visitor Entry, Delivery, and Gate Pass (Pull-Out), which is separate from the PTW module.
While PTW can cover similar scenarios, our primary use case is focused on improving on-site validation and security efficiency. Since FacilityBot already sends an email notification once a request is completed, we propose automatically generating a QR code linked to the approved request.
Instead of relying solely on email notifications with PDF attachments, the requester can present the QR code upon arrival. Our Security team can simply scan the code to instantly validate the request details and approval status in the system.
This approach reduces manual verification, speeds up entry processing, minimizes human error, and provides a more seamless experience for both requestors and Security personnel.