FacilityBot currently supports email as a channel to make requests / fault reports (https://blog.facilitybot.co/blog/knowledge-base/manager-web-portal/making-fault-reports-through-email/).

However, there are limitations to using this channel since emails are unstructured and only have (a) Subject (b) Content

Currently, all emails are classified as "fault reports" with no fault types.

It may be possible to use Generative AI to parse the email subject / content and use this information to (a) Decide the Request Type (selecting amongst already configured Request Types) (b) For that Request Type, try to fill up the custom form that was configured for that Request Type (i.e. use unstructured free text to a fill up a form)