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Ari Abdul
Currently, there is no option to notify users of alerts or follow-ups within their chat conversations. Introducing an action-based trigger system would allow automated email or pop-up notifications from the Help Center.
  • Ensures users (and agents) are promptly informed of important updates.
  • Improves response time and engagement for ongoing chat conversations.
  • Enhances overall communication and service efficiency.
Let us know if you’d like any modifications to our Help Center UI!