Currently, Requestor Tags are applied specifically to Requestors from messaging channels and Requestor accounts to control visibility of certain request types.

However, Managers and Responders can also act as Requestors when submitting requests via the platform. Despite the use of Requestor Tags to restrict certain request types, Managers and Responders can still view all request types, even those tagged to be hidden.

To apply visibility control of request types to Manager and Responder accounts, similar to how account-specific permissions are set in the Schedule of Rates (SOR) feature. This will allow administrators to specify exactly which accounts (Requestors, Managers, Responders) are permitted to see specific request types.

[UOL] [Odeon]