[Custom Service Request] Customize/Pre-select which Fault Type to display in Service Request forms.
planned
A
Ari Abdul
To be able to select which fault types are displayed in the Fault Type Question drop-down menu for Service Request forms.
Currently, the fault type question is utilized for custom service requests. For instance, when creating a form for Technical Services, it’s important to only show fault types relevant to this category, not the other fault types like cleaning, security etc.
This enhancement would help streamline the request process and improve the user experience by ensuring requestors see only the most applicable options.
[WNS]
Patrick Sim
Merged in a post:
[QR Code Web Forms] - Preselect Fault Types AND Request Types for Requestors
A
Ari Abdul
We propose the ability to pre-select both fault types and request types that requestors can choose when scanning QR web forms.
Currently, the system allows for the pre-selection of service request types only. While the "All Fault Types" QR code displays all fault and request types, the current configuration does not allow flexibility in pre-selecting specific fault AND service types.
Enabling this feature would significantly enhance the user experience and streamline the request and reporting process.
[WNS]
Patrick Sim
marked this post as
planned
A
Ari Abdul
marked this post as
under review