[Custom Service Request] Customizable Name for Fault Type Question
A
Ari Abdul
Currently, the Fault Type question in Custom Service Request has a fixed system name and cannot be renamed like other custom questions. While the system needs to recognize it as a Fault Type for categorization and workflows, users should have the flexibility to rename the displayed question for better alignment with their internal terminology or user preferences.
Proposed Functionality:
- Allow users to set a custom label for the Fault Type question while maintaining its system mapping.
- Ensure that the selected Fault Type still links to system parameters for reporting, workflows, and analytics.
[NIE x Certis]