[Accounts] To allow tagging managers/responders with requestor tags
A
Ari Abdul
In the current setup, only users from messaging channels or designated “Requestor” accounts can be tagged using the Requestor Tags feature. However, managers and responders—who can also submit requests themselves—cannot be tagged as requestors.
For ALR - They want certain service request forms to be visible only to specific requestor tags. In their setup, each department will have its own requestor tag and corresponding service form. Only the respective department's requestors (via the requestor portal) should see their assigned form.
[ALR]
Patrick Sim
Requestor tagging is used for Permissioning (e.g. only Requestors with
Tenant
tags can book rooms). What would be the purpose of tagging managers and responders? We already have Account
Tags for Admin / Managers / RespondersA
Ari Abdul
Patrick Sim They want certain service request forms to be visible only to specific requestor tags. In their setup, each department will have its own requestor tag and corresponding service form. Only the respective department's requestors should see their form.