Fault Types are used to identify different types of faults that Requestors can report. Each Fault Report is linked to a Fault Type. This allows them to be managed by what kind of fault has happened. Fault Types can be used to set up automatic workflows to assign Requests to Responders depending on the fault. They can also be used to break down and analyse report data.
Each Fault Type can also have multiple Sub-Types. Fault Sub-Types are useful to classify the fault in more specific detail. You can now filter the request based on Fault Sub-Types.
Allow filter by Fault Sub-Type